Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As the Vendor Performance Manager, you will help ensure our supply partners are performing at a continuously high level. Reporting to the Director, Supply Chain, you will create and manage ongoing and ad hoc vendor programs, ranging from vendor manuals to new facility requirements. You will partner with cross-functional teams and use our systems to scale programs to vendors across all vendor partners. This role will allow you to gain experience across a number of product lines & help influence our supplier portfolio.

You Will:

• Establish a vendor manual for all existing partners across our supplier portfolio and to roll out to new suppliers as they onboard

• Consolidate and refine vendor scorecarding processes, formalizing KPIs to track across all partners and allowing for scale up with new vendors as we grow

• Track vendor compliance against SLAs, working with the vendor managers to communicate and implement corrective actions

• Run internal reviews of scorecards and SLA KPIs, communicating action items to vendor managers for follow up

• Lead internal projects involving vendor compliance (shipping issues, packaging adjustments, etc)

• Coordinate with internal system teams to build and maintain vendor dashboards

• Onboard new vendors into our PO management system and troubleshoot any system issues with existing partners

• Help identify, implement & track cost reduction strategies

• Provide data to drive MSA negotiations with new and existing vendors

• Assist in the RFx process for new vendors, providing targets for vendor performance and comparable benchmarks

• Stay informed about industry best practices and emerging trends in vendor performance management

You Have:

• 5+ years of work experience in supply chain, procurement, or a related field, with an emphasis on vendor management

• Experience working with pharmaceutical, cosmetic, and/or supplement manufacturers

• Experience with supply chain and analytical software (Netsuite, SourceDay, Looker, GSuite, etc)

• Proven ability to develop and implement performance metrics, monitoring processes, and improvement plans

• Strong analytical and problem-solving skills with the ability to interpret data and identify trends

• Strong communication skills with the ability to influence and drive internal & external decisions

• Knowledge of contract management principles and practices

• Experience working in quality assurance a plus

• Comfortable working in a fluid environment, managing fluctuating priorities

• Supply Chain related certifications a plus

• BS/BA degree

• Up to 10% travel

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.