Job Description

The Position

PREFERRED Locations - LISBON or PRAGUE

The ServiceNow Platform Administrator will be responsible for managing the organization’s ServiceNow platform, ensuring platform security, performance, and overall functionality. This role requires a hands-on individual who can monitor, maintain, and enhance the ServiceNow environment while collaborating with various teams to meet organizational goals and compliance requirements. The individual will oversee the daily activities of the development team.

Responsibilities

• Manage access to the ServiceNow platform and oversee overall platform security.

• Monitor platform performance, including incidents, changes, and requests and reports.

• Complete work assigned including simple configurations, dashboard and report creation, and notification updates.

• Oversee the Managed Service provided and act as Tier II subject matter expert to evaluate and recommend optimal solutions.

• Participate in all sprint-related ceremonies, including Sprint Planning, Sprint Retrospective, and Backlog Review.

• Provide guidance on work prioritization and development/configuration architecture and design feasibility.

• Oversee all platform updates according to a defined release schedule.

• Lead upgrade, patching, and cloning activities for the ServiceNow environment.

• Manage the impact relationship with ServiceNow, ensuring optimal performance and issue resolution.

• Lead the development team, providing support, direction, and feedback on processes and improvements.

• Perform a quarterly evaluation of the platform to assess performance and utilization.

• Conduct licensing reviews and assess utilization metrics.

• Attend daily standups to discuss platform status and ongoing tasks.

• Drive escalations with ServiceNow or appropriate teams, as necessary.

• Oversee knowledge management activities related to the ServiceNow application.

• Create and update existing platform documentation to ensure knowledge retention.

• Drive the team to fix security issues, as applicable.

• Execute compliance-related activities, including updates to Admin SOPs, WI, PPR, DR Attestation, Inspection Readiness, Access Review, BTCARES, and Data Certification.

• Complete access approvals, change approvals, and ETQ approvals.

• Collaborate with leadership on platform strategy and organizational goals.

• Meet with product owners to resolve issues and enhance team relations and cross-collaboration.

• Provide feedback on contingent worker resources and monitor platform health.

• Watch for ServiceNow communications to understand potential impacts to the platform and ensure risks are properly mitigated.

• Serve as an escalation point for unresolved platform issues and propose new standard changes, where feasible.

• Participate and guide CMDB governance activities to ensure data integrity and compliance.

Required Experience and Skills

• Five plus years of proven experience as a ServiceNow Administrator or in a similar role.

• Strong understanding of ServiceNow platform capabilities and best practices.

• Excellent problem-solving skills and the ability to work collaboratively across teams.

• Familiarity with ITIL or similar frameworks is a plus.

• Strong communication skills, both verbal and written.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Search Firm Representatives Please Read Carefully
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R532607