Job Description

The Position

Organon recently announced the formation of the Digital & Commercial Strategy (DCS) organization with the mission to power Organon’s growth through innovative, global commercial strategies combined with next generation digital capabilities.

The Customer Engagement & Digital Excellence team, within DCS, is accountable for uniting local and enterprise customer engagement strategy, technology and execution. We deliver fit-for-market customer engagement services and innovative digital solutions to local and enterprise brand teams, enhancing engagement ROI for all external stakeholders, including HCPs, payers, consumers, and others.

The US Customer Engagement & Digital Excellence Lead is a critical member of our team. This individual will lead the team in the US with responsibility for execution, integration, adoption, and business value measurement of customer engagement and digital capabilities. They will drive value-generating market innovations/experimentations, in partnership with other teams as needed (e.g., Artificial Intelligence and Automation, Data & Analytics) in addition to tailoring global capabilities to meet US market needs where applicable. This individual should have an entrepreneurial, innovative and action-oriented approach. They should be a problem solver with the ability to both define and drive market-relevant customer engagement strategies. Additionally, they should be skilled at building partnerships with internal and external stakeholders to deliver business value.

Responsibilities

• Lead the US Customer Engagement and Digital Excellence team. Cultivate a strong, engaged group known for technical thought leadership, versatile capabilities, and a clear focus on translating technology investments into business value. Drive initiatives to enhance team cohesion, collaboration, and overall effectiveness.

• Act as a strategic partner to the US Leadership Team to drive business strategy definition and realization through both organic growth and business development.

• Partner with franchise and technology product teams (including AI) to enable capabilities that advance business priorities and deliver expected outcomes. Champion data and analytics domain as it pertains to the US commercial business to drive insights for measuring business performance and optimizing marketing activities.

• Leverage deep expertise and understanding of CRM systems and methodologies, digital marketing strategies and tools, reimbursement and access strategies and tools, commercial data strategies and tools and integration methods of various digital tools and technologies, to ensure best in class customer engagement experience through digital touchpoints.

• Ensure alignment of the technology portfolio and roadmaps with the company’s global customer engagement strategy and transformation agenda, prioritizing initiatives that drive business value and deliver measurable outcomes.

• Partner with franchise leads to advance customer engagement strategy, positioning products and services to activate customers and deliver patient outcomes.

• Proactively identify business needs where technology innovation and experiments can deliver deeper customer engagement and insights.

• Contribute to a dynamic technology portfolio that evolves with the US business model and technological advancements.

• Facilitate a governance structure to facilitate the prioritization and project selection process and drive alignment on selection of optimal technology investments.

• Partner with functional leaders to understand market and industry drivers in order to shape and influence business strategy and articulate customer engagement vision and digital strategy.

Required Experience and Skills

• Strategic Vision: Ability to set and drive the US Customer Engagement & Digital Excellence priorities aligned to US market priorities; mobilize stakeholders and team around the agreed vision.

• Leadership: Proven track record in leading cross-functional teams and establishing effective operating and interaction models.

• Innovation: Expertise in developing and implementing innovative digital solutions.

• Strong Analytical and Problem-Solving Skills: Ability to understand complex problems and distill them into the priorities that move the needle on performance

• Customer Engagement: Proficiency in creating data-driven strategies and solutions to enhance customer engagement and experience.

• Stakeholder Management: Ability to forge strong, trusted stakeholder relationships and drive for alignment.

• Communications: Proficiency in crafting compelling written and verbal communications that clearly outline strategic goals and operational priorities

• Bias for Action: Ability to take initiative in the face of uncertainty, making things happen that solve pressing business needs. Quick action requires using data/information that is available combined with strong business judgement.

The role is hybrid with an expectation of two to three days per week in the office (primary location Plymouth Meeting, Pennsylvania; secondary location Jersey City, New Jersey). The travel expectations are minimal.

Secondary Language(s) Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

For more information about personal rights under Equal Employment Opportunity, visit:

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OFCCP Pay Transparency Rule

Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

Search Firm Representatives Please Read Carefully
Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Applicable to United States Positions Only: Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

$204,100.00 - $347,300.00

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

10%

Flexible Work Arrangements:

Flex Time, Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R534716