About Norms

Norms is redefining personal care for the stuff no one wants to talk about. We make highly effective, no-nonsense solutions for real problems that real people have. Like hemorrhoids. We combine clinical science with thoughtful design, ditching the outdated, greasy, and embarrassing treatments of the past. No gimmicks, no stigma—just clean, confident, and convenient care that actually works. This role supports our healthcare sampling program by helping clinicians and pharmacies evaluate our products and share structured feedback.

Position Overview

• Role title: Healthcare Sampling Coordinator

• Engagement Type: Independent Contractor (1099)

• Location: Remote (U.S.)

• Time commitment: ~20 hours per week

• Compensation: $25/hour invoiced

• Primary point of contact: Sales Director

Ideal Candidate

• Must be able to successfully reach clinics during standard business hours (typically Monday–Friday, 9:00am–5:00pm local USA time)

• Based in the US and willing to visit clinicians in person

• Have experience with medical office outreach, pharmacy outreach, or field sampling (or have done high-volume relationship-based outreach in another setting)

• Are comfortable making a high volume of calls and emails, and can handle follow-up without dropping details

• Can build rapport quickly with gatekeepers (front desk, office managers) and communicate professionally with clinicians and pharmacy teams

• Stay organized and reliably log outreach outcomes the same day

• Can learn basic compliance constraints quickly and follow process (privacy, verification, and incentive guardrails)

• Are proactive about improving simple systems (templates, scripts, tracking fields) as you learn what works

What You’ll Do

• Outreach and prospecting: Build a pipeline of qualified practices and pharmacies

  • Identify target practices (GI, Internal Medicine, Family Medicine, OB/GYN, Pediatrics as relevant) and independent/community pharmacies.

  • Conduct outreach by phone and email to office managers, clinic coordinators, clinicians, and pharmacy owners/managers.

  • Qualify partners based on fit and likelihood to recommend OTC hemorrhoid relief products.

  • Log all activity in our internal tracking system (Notion database).

  • Minimum weekly deliverable: 30 verified contacts.

• Sampling coordination: Ensure samples are requested, shipped, and received

  • Confirm shipping details and primary points of contact.

  • Coordinate with operations to fulfill requests.

  • Track shipments and delivery confirmations.

  • Follow required verification and compliance steps as needed (including NPI verification when applicable).

• Follow-up and relationship development: Turn sampling into ongoing partners and feedback loops

  • Run follow-ups two weeks after delivery to confirm receipt and collect initial feedback.

  • Conduct discovery calls to understand outcomes, objections, and recommendation behavior.

  • Collect testimonials and case examples when appropriate.

  • Maintain a simple cadence for high-value relationships.

• Program building (light systems work): Improve how we scale outreach and follow-up

  • Contribute to scripts and templates for email, fax, and phone follow-ups.

  • Recommend improvements to the tracking system and follow-up workflows.

• Incentive program support (research + setup): Help design a compliant partner incentive approach

  • Research basic legal/compliance considerations and allowable incentive types.

  • Evaluate vendors and fulfillment options.

  • Help define criteria, tracking, and communications for incentive delivery.

Tools & Resources

• Company email account and Slack account

• Company Google Voice account

• Internal tracking system (provided during onboarding)

• Outreach templates and sampling protocol (provided during onboarding)

• Coordination access with operations for fulfillment

Training & Onboarding

• Sampling protocol and initial script training

• Product and positioning overview

• Compliance basics and required verification workflows

• Database/CRM walkthrough and reporting expectations

• Ops coordination process for fulfillment

Success Metrics

• Expected pace (first 30–60 days)

  • Typically 30–40 new verified contacts added to database per week

  • Typically 8–12 sample kits requested and shipped per week

  • Follow-ups completed for all shipments that reach the 2-week mark

  • Outreach and outcomes logged within 24 hours

  • 3+ substantive feedback conversations completed per week

• Quarterly outcomes (Q1 2026)

  • 50 total clinics/pharmacies sampled

  • 2,500+ prospects built in the database

  • 10+ clinician/pharmacist testimonials

  • 15+ detailed product feedback submissions

  • Follow-up workflows operational by end of Month 1

  • Incentive program research and vendor setup complete by end of Month 2

Excited to Meet You

We review every application carefully, but are only able to follow up with candidates who meet the role criteria. If you’re selected to move forward, you’ll hear from us within 3 business days.